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COLD STONE CREAMERY

757 E EL CAMINO REAL # D, SUNNYVALE, CA, 94087
Pass
73
Latest score
60%
Pass rate
5
Inspections
4
Critical violations

Location

Latest inspection

PASSED
Jun 2, 2026FOLLOW-UP INSPECTION74 days ago

On-site to conduct a follow-up inspection to the last inspection and facility closure (dated 6/1/2026). The following major violation has been corrected: - K23: No evidence of live vermin activity observed during inspection. Confirmed facility has completed the following steps prior to re-opening: 1. Checklist for re-opening has been received. 2. Reports from a licensed pest control company, Western Exterminator Company, have been received. Facility received treatment for cockroaches on the afternoon and evening of 6/1/2026. Pest control report states that no live activity was observed during fogging on 6/1/2026, nor on the follow-up inspection on 6/2/2026. 3. All sanitation and food safety items on worksheet have been verified as completed. Facility has conducted thorough cleaning of the shelving and equipment in the kitchen area. 4. All prevention measures on worksheet and recommendations from the pest control company have been verified as completed, including sealing all gaps in the facility. Confirmed this facility will continue to receive bimonthly pest control services from Western Exterminator Company. Confirmed facility has repaired the plumbing fixture underneath the 3-compartment sink. The drainpipe from the 3-compartment sink now drains indirectly into a floor sink through an elevated air gap. The drainpipe leading into the mop sink has been removed. The facility is hereby authorized to operate by this department. The change of ownership is now applicable. ** OWNERSHIP CHANGE INFORMATION ** NEW FACILITY NAME: COLD STONE CREAMERY NEW OWNER: FROZEN GALAXY BAAZ LLC The applicant has completed the facility evaluation application process for an Environmental Health Permit. The permit category for this facility is FP09. An invoice for the permit fee in the amount of $664.00 will be mailed to the billing address on the application. Payment must be submitted within 10 days of receipt of the invoice. The owner is responsible for contacting our department if an invoice is not received and remit payment within 30 days. The Environmental Health Permit will be effective: 07/01/2026 - 06/30/2027. This report serves as a temporary permit. However, the permit will be deemed invalid if the permit fee is not paid in full within 30 days from the date of this report. Okay to Operate. An official permit will be mailed to the address on file and shall be posted in public view upon receipt. *Structural Review inspection conducted on 6/1/2026. *Obtain food safety manager certificate within 60 days. All other food employees must have valid food handler cards within 30 days from hire date. *Facility owner is in the process of obtaining dairy license from CDFA for production of dairy products.

Inspection Timeline

Jun 2, 2026Latest
Passed
FOLLOW-UP INSPECTION
Jun 1, 2026
Failed
ROUTINE INSPECTION
Sep 16, 2025
Passed
FOLLOW-UP INSPECTION
Sep 12, 2025
FailedScore: 73/100
ROUTINE INSPECTION
73
Aug 22, 2024
PassedScore: 75/100
ROUTINE INSPECTION
75

Violations Analysis

4
Critical Violations
2 in last 3 inspections
18
Non-Critical
22
Total Violations
Across 5 inspections

Complete inspection history

5 inspections
PassLatest Jun 2, 2026
N/A

FOLLOW-UP INSPECTION

On-site to conduct a follow-up inspection to the last inspection and facility closure (dated 6/1/2026). The following major violation has been corrected: - K23: No evidence of live vermin activity observed during inspection. Confirmed facility has completed the following steps prior to re-opening: 1. Checklist for re-opening has been received. 2. Reports from a licensed pest control company, Western Exterminator Company, have been received. Facility received treatment for cockroaches on the afternoon and evening of 6/1/2026. Pest control report states that no live activity was observed during fogging on 6/1/2026, nor on the follow-up inspection on 6/2/2026. 3. All sanitation and food safety items on worksheet have been verified as completed. Facility has conducted thorough cleaning of the shelving and equipment in the kitchen area. 4. All prevention measures on worksheet and recommendations from the pest control company have been verified as completed, including sealing all gaps in the facility. Confirmed this facility will continue to receive bimonthly pest control services from Western Exterminator Company. Confirmed facility has repaired the plumbing fixture underneath the 3-compartment sink. The drainpipe from the 3-compartment sink now drains indirectly into a floor sink through an elevated air gap. The drainpipe leading into the mop sink has been removed. The facility is hereby authorized to operate by this department. The change of ownership is now applicable. ** OWNERSHIP CHANGE INFORMATION ** NEW FACILITY NAME: COLD STONE CREAMERY NEW OWNER: FROZEN GALAXY BAAZ LLC The applicant has completed the facility evaluation application process for an Environmental Health Permit. The permit category for this facility is FP09. An invoice for the permit fee in the amount of $664.00 will be mailed to the billing address on the application. Payment must be submitted within 10 days of receipt of the invoice. The owner is responsible for contacting our department if an invoice is not received and remit payment within 30 days. The Environmental Health Permit will be effective: 07/01/2026 - 06/30/2027. This report serves as a temporary permit. However, the permit will be deemed invalid if the permit fee is not paid in full within 30 days from the date of this report. Okay to Operate. An official permit will be mailed to the address on file and shall be posted in public view upon receipt. *Structural Review inspection conducted on 6/1/2026. *Obtain food safety manager certificate within 60 days. All other food employees must have valid food handler cards within 30 days from hire date. *Facility owner is in the process of obtaining dairy license from CDFA for production of dairy products.

No reported violations
Fail Jun 1, 2026
N/A

ROUTINE INSPECTION

On-site to conduct a change of ownership, structural review, and routine inspection. Due to major violations observed at the time of inspection, the change of ownership was not completed. The facility is hereby CLOSED by this department due to evidence of vermin infestation (see violation K23). The facility is required to cease operations immediately and must remain closed until all corrective actions below are completed. Requirements Before Reopening: 1. Complete and sign the provided re-opening checklist. 2. Obtain pest control services and a copy of the latest pest control report from a licensed provider. 3. Submit the re-opening checklist and latest pest control report to district specialist (kathy.vo@deh.sccgov.org) or DEH main line (dehweb@deh.sccgov.org or 408-918-3400). Upon review, district specialist will schedule the follow-up inspection. NOTE: A period of 24 hours from this inspection shall pass before requesting a follow-up inspection. Pest control treatments may require a sufficient amount of contact time to be effective. - A follow-up inspection to verify compliance of major violations will be conducted upon facility request. The first follow-up inspection is free of charge. Subsequent follow-up inspections after the first follow-up shall be billed at $298/hour (one hour minimum) during normal business hours (Monday - Friday, 7:30 AM to 4:30 PM), and $645 (minimum of two hours) during non-business hours, and upon inspector availability. - The posted placard is property of the Santa Clara County Department of Environmental Health and shall not be removed, covered-up, relocated, tampered, or copied. Failure to comply may result in enforcement actions per County Ordinance Code Section B11-55. - A facility found to be in continued operation without a permit may incur a penalty of three (3) times the operating permit fee, and fee(s) for re-inspection(s) charged at the current hourly rate approved by the Santa Clara County Board of Supervisors. Penalties and fees incurred due to enforcement activities must be paid in full prior to the issuance of an operating permit.

6 reported violations
  • K33: Nonfood contact surfaces clean

    Observed shelving, refrigeration handles and gaskets, and counter space is sticky and has accumulation of grime. [CA] Nonfood-contact surfaces of equipment shall be kept free of an accumulation of dust, dirt, food residue, and other debris.

  • K35: Equipment, utensils: Approved, in good repair, adequate capacity

    Observed use of domestic equipment (refrigeration units) in the facility. [CA] All utensils and equipment shall be certified or classified for sanitation by an American National Standards Institute (ANSI) accredited certification program (e.g. NSF, UL EPH, UL Sanitation, CSA Sanitation, or ETL Sanitation).

  • K41: Plumbing approved, installed, in good repair; proper backflow devices

    Observed the drainpipe from the 3-compartment extends directly into the mop sink. [CA] Provide air gap between the drain pipes and floor sink that is at least twice the diameter of the inlet and no less than 1 inch. **NOTE** The plumbing underneath the 3-compartment sink leads indirectly into the mop sink. The wastewater currently drains into a floor sink through a large hole in the piping before it reaches the head/end of the pipe at the mop sink. Observed wastewater is draining properly into the floor sink at the time of inspection, and does not reach to the mop sink. Specialist to follow up with the City to verify if this wastewater disposal and plumbing mechanism is approved for use.

  • K23: No rodents, insects, birds, or animalsCritical

    1. Observed Vermin: Documented in the following areas: - Multiple live adult cockroaches in the floor sink underneath the ice cream counter and underneath the display freezer - Numerous (10+) dead cockroaches in each of the three sticky traps underneath the ice cream counter - Several dead cockroaches on the wall throughout the kitchen 2. Photographs: Taken for documentation purposes. 3. Supervisor Notified: Suzanne Lew. 4. Notification: The person in charge during inspection, Kai, has been informed that the facility must close immediately. Per PIC, the last pest control services was received last month. Pest control reports are not available for review at the time of inspection. [CA]: The premises of each food facility must be maintained free of vermin. A facility cannot operate if there is a vermin infestation that leads to contamination of food contact surfaces, packaging, utensils, food equipment, or adulteration of food. The facility is required to cease operations immediately and must remain closed until all corrective actions on the provided checklist are completed.

  • K21: Hot and cold water availableCritical

    Measured the maximum water temperature at the 3-compartment sink at 85F. [CA] An approved, adequate, protected, pressurized, potable supply of hot water and cold water shall be provided at all times. Hot water shall be supplied at a minimum temperature of at least 120°F measured from the faucet throughout facility (or 100-108°F at handwash stations). [COS] PIC adjusted the water heater at the time of inspection. Remeasured the maximum water temperature at 120F.

  • K44: Premises clean, in good repair; Personal/chemical storage; Adequate vermin-proofing

    Observed gaps in the ceiling due to misaligned and broken ceiling panels throughout the facility. [CA] Seal all gaps in the facility. The facility shall be fully enclosed to prevent pest entrance and harborage.

Pass Sep 16, 2025
N/A

FOLLOW-UP INSPECTION

On site for follow up inspection Facility was closed due to lack of hot water and wastewater improperly. Wastewater is disposing properly at both three compartment sink and janitorial sink. Ensure all affected areas are cleaned and sanitized prior to starting operations. Hot water measured at 120F or above at both three compartment sink and janitorial sink. Facility is ok to reopen.

No reported violations
Fail Sep 12, 2025
73/100

ROUTINE INSPECTION

Facility is closed due to lack of hot water and wastewater overflow. Cease and desist all operations and sales. Contact district specialist Sukhreet Kaur (408) 918-3460 or office at (408) 918-3400 to schedule follow up inspection. Subsequent follow-up inspection after first follow-up shall be billed $298/hour, minimum one hour, during normal business hours (Monday - Friday, 7:30 AM to 4:30 PM), and $645, minimum two hours, during non-business hours, and upon inspector availability. - The posted placard is property of the Santa Clara County Department of Environmental Health and shall not be removed, covered-up, relocated, tampered, or copied. Failure to comply may result in enforcement actions per County Ordinance Code Section B11-55. - A facility found to be in continued operation without a permit may incur a penalty of three (3) times the operating permit fee, and fee(s) for re-inspection(s) charged at the current hourly rate approved by the Santa Clara County Board of Supervisors. Penalties and fees incurred due to enforcement activities must be paid in full prior to the issuance of an operating permit

6 reported violations
  • K14: Food contact surfaces clean, sanitized

    Measured quaternary ammonium at 100 ppm in three compartment sink. [CA] Manual sanitization shall be accomplished in the final sanitizing rinse by contacting a chlorine solution of 100 PPM concentration for at least 30 seconds or by contacting a quaternary ammonium solution of 200 PPM concentration for at least 60 seconds.

  • K23: No rodents, insects, birds, or animals

    Observed few small insects near front floor sinks. [CA] Food facility shall be kept free of non-disease carrying insects, weevils, ants, gnats, and fruit flies.

  • K34: Warewash facilities: installed/maintained; test strips

    *Repeat violation Lack of test strips for quaternary ammonium sanitizer. [CA] Provide test strips.

  • K06: Adequate handwash facilities supplied, accessible

    *Repeat violation Trash can on wheels partially blocking hand wash sink near three compartment sink. [CA] Handwashing facility shall be clean, unobstructed, and accessible at all times.

  • K22: Sewage and wastewater properly disposedCritical

    Sewage water overflowing from floor sink under three compartment sink, accumulating in mop sink and not draining properly after turning on water at both three compartment sink and mop sink. [CA] Food facility shall not operate if there is sewage overflowing or backing up in the food facility. The food facility, or impacted areas, shall remain closed until all plumbing problems have been corrected and all contaminated surfaces have been cleaned and sanitized. Cease and desist all food operations and sales until the waste water is draining properly.

  • K21: Hot and cold water availableCritical

    Lack of hot water at three compartment sink. Water measured at 78F at three compartment sink and 77F at mop sink. [CA] Hot water shall be supplied at a minimum temperature of at least 120°F measured from the faucet throughout facility except at handwash sinks.

Pass Aug 22, 2024
75/100

ROUTINE INSPECTION

Provide pest control reports to inspector at sukhreet.kaur@deh.sccgov.org

10 reported violations
  • K35: Equipment, utensils: Approved, in good repair, adequate capacity

    Two door under counter refrigerator ambient temperature measured at 52F. [CA] Refrigeration must be capable of maintaining PHFs at 41°F or below.

  • K45: Floor, walls, ceilings: built,maintained, clean

    FRP panel is loose and coming apart on both sides of janitorial sink. [CA] Repair the wall with a durable, smooth, nonabsorbent, and easily cleanable surface.

  • K39: Thermometers provided, accurate

    Lack of thermometer in under counter refrigerator. [CA] A thermometer +/- 2°F shall be provided and correctly located in each hot and cold holding unit containing potentially hazardous foods.

  • K34: Warewash facilities: installed/maintained; test strips

    *Repeat violation Lack of test stripes for quaternary ammonium sanitizer. [CA] Provide quaternary ammonium test strips.

  • K21: Hot and cold water available

    *Repeat violation Hot water measured at 112F at three compartment sink. [CA] Hot water shall be supplied at a minimum temperature of at least 120°F measured from the faucet throughout facility except at handwash sinks.

  • K14: Food contact surfaces clean, sanitized

    Observed pink mold like buildup on inside walls of ice machine, it is not coming in contact with ice at this time. [CA] Clean and sanitize the ice machine.

  • K38: Adequate ventilation/lighting; designated areas, use

    Lack of adequate lighting in walk in cooler freezer. [CA] In every room and area in which any food is prepared, manufactured, processed or prepackaged or in which equipment or utensils are cleaned, sufficient natural or artificial lighting shall be provided.

  • K06: Adequate handwash facilities supplied, accessible

    Trash can is blocking access to hand wash sink partially near three compartment sink. [CA] Handwashing facility shall be clean, unobstructed, and accessible at all times.

  • K01: Demonstration of knowledge; food safety certification

    *Repeat violation Lack of food handler cards for employees in the facility. [CA] Each food handler shall maintain a valid food handler card for the duration of his or her employment as food handler. A valid food handler card shall be provided within 30 days of after the date of hire.

  • K07: Proper hot and cold holding temperatures

    Milk measured at 47F in under counter refrigerator. Ambient temperature of refrigerator measured at 52F. [CA] PHFs shall be held at 41°F or below. [COS] PIC moved the milk and whipped cream to other beverage refrigerator until under counter refrigerator is able to maintain PHF temperatures at 41F or below.

Source: Santa Clara County open data. Records are supplied as-is and may take 24–48 hours to reflect a newly published inspection.