85
Latest score
75%
Pass rate
4
Inspections
3
Critical violations

Location

Latest inspection

PASSED
Dec 11, 2025ROUTINE INSPECTION247 days ago

OWNERSHIP CHANGE INFORMATION NEW FACILITY NAME: Cream NEW OWNER: Lordinal LLC The applicant has completed the facility evaluation application process for an Environmental Health Permit. The permit category for this facility is FP10. An invoice for the permit fee in the amount of $1,107.00 will be mailed to the billing address on the application. Payment must be submitted within 10 days of receipt of the invoice. The owner is responsible for contacting our department if an invoice is not received and remit payment within 30 days. A 25% penalty fee will be applied as facility failed to apply for a permit within 10 days of ownership change per Santa Clara County Ordinance. The Environmental Health Permit will be effective: 01/01/26 - 12/31/26 This report serves as a temporary permit. However, the permit will be deemed invalid if the permit fee is not paid in full within 30 days from the date of this report. Okay to Operate. An official permit will be mailed to the address on file and shall be posted in public view upon receipt. *Structural Review inspection conducted on 12/11/25 *Permit condition: THE TWO MOFFAT OVENS THAT HAVE BEEN IN THE FACILITY DURING PREVIOUS OWNERSHIP ARE CONDITIONALLY APPROVED WITHOUT AN EXHAUST HOOD SYSTEM FOR THE BAKING OF COOKIES ONLY. IF THERE IS A FUTURE CHANGE IN MENU OR OPERATION, OR THE USE OF THIS EQUIPMENT CAUSES ANY SANITATION, VENTILATION OR SAFETY PROBLEM, THE EXHAUST HOOD EXEMPTION MAY BE REVOKED AND AN APPROVED MECHANICAL EXHAUST SYSTEM MUST BE INSTALLED, OR THE UNITS REMOVED. VENTILATION PROBLEMS INCLUDE, BUT ARE NOT LIMITED TO, EXCESS HEAT IN THE FACILITY THAT RESULTS IN UNCOMFORTABLE WORK CONDITIONS FOR EMPLOYEES. THE EXEMPTION SHALL NOT BE DEEMED TO SUPERSEDE ANY LOCAL BUILDING AND FIRE CODE REQUIREMENTS. IN THE EVENT THAT A FUTURE CHANGE IN OWNERSHIP OCCURS, THE NEW OWNER SHALL BE MADE AWARE OF THESE CONDITIONS. *Obtain food safety manager certificate within 60 days. All other food employees must have valid food handler cards within 30 days from hire date.

Inspection Timeline

Dec 11, 2025Latest
PassedScore: 85/100
ROUTINE INSPECTION
85
Oct 15, 2024
Passed
FOLLOW-UP INSPECTION
Oct 15, 2024
Passed
ROUTINE INSPECTION
Oct 11, 2024
Failed
RISK FACTOR INSPECTION

Violations Analysis

3
Critical Violations
8
Non-Critical
11
Total Violations
Across 4 inspections

Complete inspection history

4 inspections
PassLatest Dec 11, 2025
85/100

ROUTINE INSPECTION

OWNERSHIP CHANGE INFORMATION NEW FACILITY NAME: Cream NEW OWNER: Lordinal LLC The applicant has completed the facility evaluation application process for an Environmental Health Permit. The permit category for this facility is FP10. An invoice for the permit fee in the amount of $1,107.00 will be mailed to the billing address on the application. Payment must be submitted within 10 days of receipt of the invoice. The owner is responsible for contacting our department if an invoice is not received and remit payment within 30 days. A 25% penalty fee will be applied as facility failed to apply for a permit within 10 days of ownership change per Santa Clara County Ordinance. The Environmental Health Permit will be effective: 01/01/26 - 12/31/26 This report serves as a temporary permit. However, the permit will be deemed invalid if the permit fee is not paid in full within 30 days from the date of this report. Okay to Operate. An official permit will be mailed to the address on file and shall be posted in public view upon receipt. *Structural Review inspection conducted on 12/11/25 *Permit condition: THE TWO MOFFAT OVENS THAT HAVE BEEN IN THE FACILITY DURING PREVIOUS OWNERSHIP ARE CONDITIONALLY APPROVED WITHOUT AN EXHAUST HOOD SYSTEM FOR THE BAKING OF COOKIES ONLY. IF THERE IS A FUTURE CHANGE IN MENU OR OPERATION, OR THE USE OF THIS EQUIPMENT CAUSES ANY SANITATION, VENTILATION OR SAFETY PROBLEM, THE EXHAUST HOOD EXEMPTION MAY BE REVOKED AND AN APPROVED MECHANICAL EXHAUST SYSTEM MUST BE INSTALLED, OR THE UNITS REMOVED. VENTILATION PROBLEMS INCLUDE, BUT ARE NOT LIMITED TO, EXCESS HEAT IN THE FACILITY THAT RESULTS IN UNCOMFORTABLE WORK CONDITIONS FOR EMPLOYEES. THE EXEMPTION SHALL NOT BE DEEMED TO SUPERSEDE ANY LOCAL BUILDING AND FIRE CODE REQUIREMENTS. IN THE EVENT THAT A FUTURE CHANGE IN OWNERSHIP OCCURS, THE NEW OWNER SHALL BE MADE AWARE OF THESE CONDITIONS. *Obtain food safety manager certificate within 60 days. All other food employees must have valid food handler cards within 30 days from hire date.

6 reported violations
  • K01: Demonstration of knowledge; food safety certification

    PIC lacked knowledge on how to properly wash, rinse, and sanitize dishes. The sanitizer dispenser had detergent hooked up to it. [CA] All food employees shall have adequate knowledge of, and shall be properly trained in, food safety as it relates to their assigned duties.

  • K06: Adequate handwash facilities supplied, accessible

    All handwash stations have their soap or paper towel dispensers out of order or are unstocked. Note: Handwash stations either had a pump bottle of soap or a roll of paper towels. [CA] Handwashing facilities shall be equipped with handwashing cleanser and single-use sanitary towels in dispensers.

  • K45: Floor, walls, ceilings: built,maintained, clean

    The tiles under the dipper well near the register and the tiles near the undercounter cooler by the ovens are in disrepair. [CA] Ensure to maintain the floors, walls, and ceilings of the facility clean and in good repair.

  • K30: Food storage: food storage containers identified

    Bulk foods (sprinkles, etc) in the dry storage area are not in containers with tight fitting lids. [CA] Store open bulk foods in approved NSF containers with tight fitting lids.

  • K34: Warewash facilities: installed/maintained; test strips

    Facility lacks testing materials for their choice of sanitizer. [CA] Testing equipment and materials shall be provided to adequately measure the applicable sanitization method used during manual or mechanical warewashing.

  • K21: Hot and cold water available

    Water at the three compartment sink measured at a max of 105F. [CA] Hot water shall be supplied at a minimum temperature of at least 120°F measured from the faucet throughout facility except at handwash sinks.

Pass Oct 15, 2024
N/A

FOLLOW-UP INSPECTION

This is first follow up inspection for the routine inspection conducted on 10/11/2024. The following violations have been corrected. Observations: K14: Facility has provided the plug stoppers to facilitate proper ware washing. K21: The hot water handle at the hand sink has been fixed. Water measured at 110F at the hand sink. K23: Facility has been treated by a pest control company on 10/11/2024. No live cockroaches were found in the facility at time of the inspection. Continue to correct all pending violations.

No reported violations
Pass Oct 15, 2024
N/A

ROUTINE INSPECTION

OWNERSHIP CHANGE INFORMATION NEW FACILITY NAME: Cream NEW OWNER: KEM SJ LLC The applicant has completed the facility evaluation application process for an Environmental Health Permit. The permit category for this facility is FP12. An invoice for the permit fee in the amount of $1792.00 will be mailed to the billing address on the application. Payment must be submitted within 10 days of receipt of the invoice. The owner is responsible for contacting our department if an invoice is not received and remit payment within 30 days. The Environmental Health Permit will be effective: 11/01/24 - 10/31/25 This report serves as a temporary permit. However, the permit will be deemed invalid if the permit fee is not paid in full within 30 days from the date of this report. Okay to Operate. An official permit will be mailed to the address on file and shall be posted in public view upon receipt. *Structural Review inspection conducted on 10/15/24 *Permit condition: THE TWO MOFFAT OVENS THAT HAVE BEEN IN THE FACILITY DURING PREVIOUS OWNERSHIP ARE CONDITIONALLY APPROVED WITHOUT AN EXHAUST HOOD SYSTEM FOR THE BAKING OF COOKIES ONLY. IF THERE IS A FUTURE CHANGE IN MENU OR OPERATION, OR THE USE OF THIS EQUIPMENT CAUSES ANY SANITATION, VENTILATION OR SAFETY PROBLEM, THE EXHAUST HOOD EXEMPTION MAY BE REVOKED AND AN APPROVED MECHANICAL EXHAUST SYSTEM MUST BE INSTALLED, OR THE UNITS REMOVED. VENTILATION PROBLEMS INCLUDE, BUT ARE NOT LIMITED TO, EXCESS HEAT IN THE FACILITY THAT RESULTS IN UNCOMFORTABLE WORK CONDITIONS FOR EMPLOYEES. THE EXEMPTION SHALL NOT BE DEEMED TO SUPERSEDE ANY LOCAL BUILDING AND FIRE CODE REQUIREMENTS. IN THE EVENT THAT A FUTURE CHANGE IN OWNERSHIP OCCURS, THE NEW OWNER SHALL BE MADE AWARE OF THESE CONDITIONS. *Obtain food safety manager certificate within 60 days. All other food employees must have valid food handler cards within 30 days from hire date.

No reported violations
Fail Oct 11, 2024
N/A

RISK FACTOR INSPECTION

5 reported violations
  • K06: Adequate handwash facilities supplied, accessibleCritical

    Neither of the two hand wash stations in the front of house or back of house have soap or paper towels. [CA] Handwashing cleanser shall be provided in dispensers; heated-air hand drying device may be substituted for single-use sanitary towels.

  • K14: Food contact surfaces clean, sanitizedCritical

    Staff skipped the sanitizing step of ware washing. Facility lacks plug stoppers to fill basin of three compartment sink. [CA] Manual warewashing shall be accomplished by using a three-compartment sink where the utensils are first precleaned, washed with hot soapy water, rinsed with hot water, sanitized with an approved method, and air dried. Use 1 TBS of bleach (5.25%) per 1 gal. of water for chlorine solution (100 PPM). Use 1 tbs of quaternary ammonium (10%) per 2 gal. of water for quaternary ammonium (200 PPM).

  • K23: No rodents, insects, birds, or animalsCritical

    Multiple live roaches of different life stages were found in the back of house area near a wooden plank placed above the floor sink. The floor sink is under an used freezer. Live roaches were also found in the freezer unit. [CA] The premises of each food facility shall be kept free of vermin. A food facility shall not operate when there is a vermin infestation that has resulted in the contamination of food contact surfaces, food packaging, utensils, food equipment, or adulteration of food(s). The food facility shall cease operation of the food facility immediately. The food facility shall remain closed until: there is no longer evidence of a vermin infestation; all contaminated surfaces have been cleaned and sanitized; and contributing factors such as cleaning, repairs, and the elimination of harborages have been resolved.

  • K01: Demonstration of knowledge; food safety certification

    There is no Food Safety Certificate available upon request. [CA] Food facilities that prepare, handle, or serve non-prepackaged potentially hazard foods shall have a valid Food Safety Certificate available for review at all times.

  • K21: Hot and cold water available

    The front of house hand wash sink lacks hot water as the handle is broken. [CA] Handwashing facilities shall be equipped to provide minimum 100°F water under pressure for a minimum of 15 seconds.

Source: Santa Clara County open data. Records are supplied as-is and may take 24–48 hours to reflect a newly published inspection.